Refund policy
Returns & Refunds
We hope you'll be happy with your Varenmere order. If something isn't right, we're here to help.
30-day returns
Varenmere offers a 30-day return window. You can request a return within 30 days of receiving your order by contacting us at team@varenmere.co.uk.
This voluntary 30-day returns policy is in addition to your statutory rights.
Your statutory right to cancel
For most products purchased online, UK customers have the right to cancel their order within 14 days after receiving it without giving a reason.
Once you have told us that you wish to cancel, you normally have a further 14 days to return the goods.
You may inspect the product as you reasonably would in a shop to establish its nature, characteristics and functioning.
If the product has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make an appropriate deduction from the refund.
Returns between days 15 and 30
For returns requested after the statutory cancellation period but within our voluntary 30-day return window, products should be unused, in their original condition and, where reasonably possible, returned with their original packaging and accessories.
Starting a return
To request a return, email team@varenmere.co.uk with your order number and the item you would like to return.
Please wait for return instructions before sending your item so we can ensure your return is directed to the correct location.
Return postage
Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning the goods. We recommend using a tracked delivery service and retaining proof of postage. If your item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange an appropriate remedy and, where applicable, the return of the goods.
This does not affect your rights where an item is faulty, damaged, incorrect or not as described.
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If your product is damaged, faulty, incorrect or not as described, contact us at team@varenmere.co.uk as soon as possible with your order number and, where helpful, photographs of the issue.
We will review the issue and arrange an appropriate remedy in accordance with your statutory rights.
Sale items
Products purchased during a sale or promotion retain the statutory consumer rights that apply to full-price goods.
Any additional voluntary return conditions applying after the statutory cancellation period will be communicated clearly before purchase.
Exchanges
We do not currently operate a direct exchange service.
If you would like a different product or variant, the simplest option is to return the original item in accordance with this policy and place a new order.
Refunds
Once your return has been received, or where applicable once you provide evidence that it has been sent back, we will process the refund in accordance with your statutory rights.
Eligible refunds will be made to the original payment method.
Where required by law, any standard outbound delivery charge paid as part of the original order will also be refunded. Additional amounts paid for an upgraded delivery service do not have to be refunded beyond the cost of standard delivery.
Your bank or payment provider may require additional time to display the refund after it has been processed.
Statutory rights
Nothing in this policy limits or excludes your statutory rights under UK consumer law.
For return questions, contact: